Return and Exchange Policy
RETURN POLICY
Made with love, designed to last. We pour our hearts into creating unique products that bring joy and help reduce waste. To keep our footprint small and our impact big, we have a simple No-Return policy.
Size not quite right? We've got you covered! Our flexible exchange policy makes it easy to swap for a better fit. Check it out and breathe easy!
EXCHANGE POLICY
We encourage our customers to check the size chart before they place their orders to avoid any size issues. While we understand that every body type is different and there might still be a size issue, we do allow for an exchange of the product.
Exchanges are applicable only in the following cases:
- if a wrong size has been ordered, on the same product within a period of 5 days from the date of delivery. The shipping cost has to be borne by the customer.
- if a wrong product/size has been sent than the one that was ordered. No shipping charges to be borne by the customer in this case.
- *As we do not have our own delivery service we rely on delivery partners like DTDC, Delhivery, Blue Dart, eKart, etc
In case of an exchange; the Delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for these charges i.e ₹200.
To initiate an exchange order, you can contact us at potpanda.in@gmail.com or DM us on Instagram @potpanda.in. Please note that the exchanged product will only be sent after we have received the original order at our warehouse and the QC team has passed the quality check that it has not been used/washed/soiled/damaged.
It may take more than 15-20 working days for us to receive the return package and additional 2-3 working days to ship it back to the consumer/customer.
Please ensure all products sent back to us are in the original packaging with each product in its own transparent packaging that it came in. We are not liable for any damages that happen during the transit of the return order and we will not be able to refund any amount for the same.
In the interests of hygiene, we may refuse exchange items where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.
If your exchange order is accepted, we’ll schedule a reverse pickup and once we receive the returned item and it is passed by the QC team, we will dispatch your exchange item within 2-3 business days of receiving the return item. If a reverse pickup facility is not available at your pincode, we request you to courier the item to our warehouse. The courier charges will have to be borne by the customer. Since the customer would have already paid for one way shipping in this case, the exchange charges for that order will be ₹100 instead of ₹200.
You can always contact us for any exchange question at potpanda.in@gmail.com or on Instagram @potpanda.in.